Shipping & Returns

Delivery


1. When will I receive my items after I place an order?

There are two key factors that will decide when you will receive your items.

1) Shipping Method: Delivery time varies with shipping method. For example: DHL, UPS and Fedex takes 2-7 days while EMS takes 4-10 days.

Carrier Name Estimated time in transit from China to USA Tracking Services
5-8 days www.DHl.com
6-9 days www.fedex.com
6-9 days www.ups.com
5-9 days www.tnt.com
5-9 days www.ems.com.cn

Time in transit varies depending on where you're located and where your package is coming from.

2)Item Processing Time: There are different processing times for different items. Average processing time is 3 to 15 working days; however, this varies with according to the item's stock status.

2. Do you ship the item to my country?

Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination.We suggest you to contact seller and make sure whether items can be shipped to your country using a specific shipping method.

3. How do I combine shipping?

If you are interested in combining orders into one shipment and you have purchased all items from the same seller, click "Ask Seller Questions" to inquire about available shipping options.

4.How do I calculate shipping cost?

On each main product page, you can click "Calculate shipping costs" (not contain freeshipping)to input the item's quantity and the destination country and see the total shipping cost.

5. Why is the shipping cost on some items so high?

The delivery cost depends on which shipping method you choose, where your delivery destination is and shipping time. For example, the delivery cost can have ten dollars difference between using UPS as opposed to FedEx. We suggest you to choose one that best meets your demands on price and delivery time.

6. If custom duties are incurred, who is responsible?

It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country's custom policies.

7. If the items are detained by customs, who is responsible for clearance of the items?

If the items are detained by Customs after the shipment has been left the seller's country, the buyer is responsible for clearance of the detained items.

8. If a very large order is delivered from China to my country, will customs seize my order?

Yes, it is a possibility. We suggest you to ask the seller in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure.

9. What if my parcel is seized by customs?

If your items can not be cleared at customs, you need to provide us with the letter authorized by customs stating why they will seize it, and you can apply fully refund.

10. How do I change the shipping method?

Once you have placed an order, then the shipping method cannot be changed anymore unless the seller accepts other shipping methods at the same price.

11. How do I change my shipping address?

Before the seller ships out your items, you have one last chance to change your shipping address. Follow these steps:

Sign into go "My Account":

1) Click on the PO# with the shipping address you want to change and go to the "PO# Product Summary" field. You see the product summary including order number, shipping method, order status, total cost, billing address and shipping address.


2) Press the "Change it" button. A form will appear.


3) Input your new shipping address and submit the information.


*Notice: Once your request is accepted by the seller, your shipping address can be changed.

12. How can I tell if my items have been shipped or not?

When items shipped out, the order will be filled into folder "Delivered" in your sizetime account. You can either click the order number or click "View Detail" to find the track code on the tab "Tracking". Also, sizetime.com will send you a system email and inform the shipping details after the shipment. You can track the item delivery status online with the tracking code provided by the seller.

13. What could cause an invalid tracking code?

Invalid tracking numbers could be due to:

1) The shipping company hasn't updated the recent delivery information to their website.


2) The tracking code was not correct.


3) The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

14. What happens if the tracking number is invalid?

The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time or the seller has not responded to your email, you can ask customer service to cancel it.


Return Policy

1. Returned items must be in new condition.

  • We WILL NOT accept returns/exchanges if there is evidence that your purchase has been worn outdoors. Please try on sneakers on a carpeted surface to ensure fit. We will gladly provide a refund/exchange if you are not satisfied.

2. The original shoebox/packaging and all accessories must be returned with your purchase.

  • Please pack sneakers, shoebox, and all accessories inside original shipping box. Returns without the original shoebox, using the shoebox as a shipping box, or missing accessories WILL NOT be accepted.

3. Defective products will be accepted for exchange only.

  • Call Customer Service for a defective item return. we will only exchange defective products within 30 days of the delivery date. After 30 days, the damage will be considered normal wear and tear.

Returns for Exchange

  • Return Shipping Charges: Customers are responsible for any return shipping charges. If you believe an error was made in your order, please contact Customer Service.
  • Items returned for exchange: If the desired item is out of stock, the return will be treated as a return for refund. we will issue a refund (less the original shipping charges or 20 Euro) and you will receive an email notification.

Returns For Refund

  • Return Shipping Charges: Customer is responsible for return shipping charges. If you believe an error was made in your order, please contact Customer Service.
  • Items returned for refund: Items returned for refund that were sent with Free EMS shipping will be refunded less the shipping cost, approximately 20 Euro.

NOTE: Please allow 14 business days for us to receive and process your returned merchandise. Please allow as much as two billing cycles for the credit to appear on your credit card statement. We recommend using an insured parcel service (i.e. UPS or EMS) for all returns.

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